We don't want your business, leave us alone

Once again, a quick scan of the letters page in the Yorkshire Evening Post reveals numerous complaints about the state of public transport in the city and, in particular, the sheer incompetence of First.

Tales of vanishing services, non-existent customer service, poor standards of driving, punctuality, poor cleanliness and unacceptable driver attitudes towards customers are only the start of it and unfortunately, these experiences aren't in the minority if my own experience of rush-hour travel in Leeds is anything to go by.

It's the first time that I've not had access to an employee car park since starting my new role and so it was an ideal opportunity, or so I thought, to do my bit for the environment, cut congestion and save a few quid in the process.

How wrong I was.

The day starts by being crammed into a single-decked vehicle on some of the busiest commuter routes in Yorkshire with less leg-room than that found on a Ryanair flight. I'm then carted around every estate in West Leeds in the sweltering heat, because said vehicle has completely inadequate ventilation.

I arrive in the city centre and have to fight my way to the front of the vehicle because the inadequate seating facilities force other paying customers to stand in the narrow gang-way. Driver of said vehicle drives past my required stop due to his lack of observation and/or customer service skills.

Come 5:30pm, and I've got to cut short any idea of overtime - public transport clocks-off at 6:00pm despite the fact that much of Leeds' economy is based on retail and a thriving nightlife - both industries that work well after six.

So it's out as close to 5:30pm as possible and race outside to the bus stop which, thankfully, is right outside the office.

Now this is the bit that confuses most drivers, as they seem to struggle with the idea that bus stops tend to be on the left hand side of a dual-carriageway. Most drivers, for whatever reason, seem to move into the right hand lane (or to give it it's official term, the overtaking lane) well before said bus stop, making embarkation impossible. Quite what they think they are going to overtake at 5:30pm on a city centre road is beyond me, and the First customer services team are yet to answer my query.

I'm forced to walk to another stop to catch another bus but because that is a single-decked vehicle, I'm forced to wait further before I'm ready to repeat the morning routine, albeit in the other direction.

And for all this, I hand over £14 of my hard-earned every week.

I'd really like to say that I hadn't made up these experiences, but they have all happened in the space of just four weeks. I've genuinely given First Leeds an opportunity to prove that they can do something right, that there is more to them than just PR stunts and that they are capable of providing a viable alternative to driving myself into work. They can't do it, to the point where there services are simply unusable.

They don't want my business. No other private company could treat their customers with such contempt and expect repeat business, but then again, no other business would be allowed to build such an anti-competitive monopoly on an essential public service.

It's a far cry from other cities, not least London, which proved to me on Saturday that public transport can efficiently and safely transport more than 84,000 to a sporting event on a North London industrial estate, and then set them on the way home again. Compare with the two train carraiges offered by First Transpennine to transport Leeds and Bradford rugby league supporters and the majority of a 65,000 crowd back to West Yorkshire from Manchester.

These are problems that could all be solved quite easily. It just takes a bit of thought and some focus and the minute that First stop messing around with pointless PR stunts claiming to be the "ftr" (sic) of travel, the better. Rather than seeing their customers as an inconvinience, see them as customers and treat them as such.

As it is, I won't be using another service operated by First. Unfortunately foor the city's transport planners, that means yet another one-occupant vehicle adding to the congestion problems. It's not costing me much more in contract parking and to be honest, what little extra that it does cost is certainly money well spent.

But perhaps I should be careful in passing judgement on First's services, given that they've come up with a rather novel way of dealing with customer complaints.
Rather than acknowledge the complaint and address the issues raised, First have decided that they'd rather sue anyone who dares to question their means.

Nice to see that they care.