Right on Time

There was something of an inevitability about it, but in true railway fashion, the timing of extended rail disruption to the West Coast mainline could not have been worse.


Essential maintenance to a footbridge which crosses the primary line connecting London with Birmingham and Manchester over-ran, meaning that rail passengers were met with chaotic scenes at stations across the London and the South East with cancelled services and lengthy delays - and the same is on the menu for tomorrow.

And the news couldn't have come at a worse time for our alleged "eco-conscious" leaders, as rail operators announced fare rises of up to 11% on certain routes on the day that Britain 'went back to work' after the festive holidays.

The rises, which will understandably grate with commuters, environmentalists and anyone looking to jump on the Labour-bashing bandwagon - one that is already as overcrowded as a Northern Rail commuter train.

However the Rail operators, who experienced a 15% increase on complaints this year according to one passenger watchdog, claim that the rises are "essential" as they are needed for "essential" investment that will provide "essential" service improvements on "essential" services. If you learn anything as a rail operators spokesperson, it's that using the word "essential" enough times will make your price rises seem OK. What you also learn is that it is perfectly fine to re-issue the same press release that you released 12 months ago.

One of the biggest culprits happens to be First Great Western, despite having the dubious honour of being the worst train operator in the UK according to official statistics. With an appalling record for customer service, including threatening to sue a passenger watchdog for complaints made about it's services and being subject to a 'fare strike' by passengers (with another one threatened), their bosses tried to justify their average 6.1% rise on unregulated fares.

First Transpennine Express, who run the main route between Leeds and Manchester, is even worse with a 6.4% hike and the main operator in and out of Leeds, Northern, has upped their fares by an average 5.7%. Despite this "essential" rise to facilitate "essential" service and capacity improvements, the capacity on the Manchester-Bradford-Leeds route was halved again this morning and afternoon.

The rises don't exactly 'fit' with the government's constant insistence that we need to start leaving our cars at home, start using the railways and save the environment because in truth, the environment is just an easy excuse to mask additional forms of taxation.

Today we have a government that is happy for rail operators to increase fares and is preparing to bulldoze an entire village to facilitate an expansion of Heathrow yet come budget day, Alistair Darling will stand at the podium and attempt justify a further rise in fuel duty by trotting out tired lines about "CO2 targets" and "environmental concerns" amongst the other garbage that spews from his mouth.

Happy New Year everybody!

We don't want your business, leave us alone

Once again, a quick scan of the letters page in the Yorkshire Evening Post reveals numerous complaints about the state of public transport in the city and, in particular, the sheer incompetence of First.

Tales of vanishing services, non-existent customer service, poor standards of driving, punctuality, poor cleanliness and unacceptable driver attitudes towards customers are only the start of it and unfortunately, these experiences aren't in the minority if my own experience of rush-hour travel in Leeds is anything to go by.

It's the first time that I've not had access to an employee car park since starting my new role and so it was an ideal opportunity, or so I thought, to do my bit for the environment, cut congestion and save a few quid in the process.

How wrong I was.

The day starts by being crammed into a single-decked vehicle on some of the busiest commuter routes in Yorkshire with less leg-room than that found on a Ryanair flight. I'm then carted around every estate in West Leeds in the sweltering heat, because said vehicle has completely inadequate ventilation.

I arrive in the city centre and have to fight my way to the front of the vehicle because the inadequate seating facilities force other paying customers to stand in the narrow gang-way. Driver of said vehicle drives past my required stop due to his lack of observation and/or customer service skills.

Come 5:30pm, and I've got to cut short any idea of overtime - public transport clocks-off at 6:00pm despite the fact that much of Leeds' economy is based on retail and a thriving nightlife - both industries that work well after six.

So it's out as close to 5:30pm as possible and race outside to the bus stop which, thankfully, is right outside the office.

Now this is the bit that confuses most drivers, as they seem to struggle with the idea that bus stops tend to be on the left hand side of a dual-carriageway. Most drivers, for whatever reason, seem to move into the right hand lane (or to give it it's official term, the overtaking lane) well before said bus stop, making embarkation impossible. Quite what they think they are going to overtake at 5:30pm on a city centre road is beyond me, and the First customer services team are yet to answer my query.

I'm forced to walk to another stop to catch another bus but because that is a single-decked vehicle, I'm forced to wait further before I'm ready to repeat the morning routine, albeit in the other direction.

And for all this, I hand over £14 of my hard-earned every week.

I'd really like to say that I hadn't made up these experiences, but they have all happened in the space of just four weeks. I've genuinely given First Leeds an opportunity to prove that they can do something right, that there is more to them than just PR stunts and that they are capable of providing a viable alternative to driving myself into work. They can't do it, to the point where there services are simply unusable.

They don't want my business. No other private company could treat their customers with such contempt and expect repeat business, but then again, no other business would be allowed to build such an anti-competitive monopoly on an essential public service.

It's a far cry from other cities, not least London, which proved to me on Saturday that public transport can efficiently and safely transport more than 84,000 to a sporting event on a North London industrial estate, and then set them on the way home again. Compare with the two train carraiges offered by First Transpennine to transport Leeds and Bradford rugby league supporters and the majority of a 65,000 crowd back to West Yorkshire from Manchester.

These are problems that could all be solved quite easily. It just takes a bit of thought and some focus and the minute that First stop messing around with pointless PR stunts claiming to be the "ftr" (sic) of travel, the better. Rather than seeing their customers as an inconvinience, see them as customers and treat them as such.

As it is, I won't be using another service operated by First. Unfortunately foor the city's transport planners, that means yet another one-occupant vehicle adding to the congestion problems. It's not costing me much more in contract parking and to be honest, what little extra that it does cost is certainly money well spent.

But perhaps I should be careful in passing judgement on First's services, given that they've come up with a rather novel way of dealing with customer complaints.
Rather than acknowledge the complaint and address the issues raised, First have decided that they'd rather sue anyone who dares to question their means.

Nice to see that they care.

Planes, Trains and stupid politicians

Airlines are taking a bit of a battering lately in the fight on global warming and yet another politician has thrown in his two-penneth.



Tory MP Tim Yeo is calling for a complete ban on domestic flights. He believes, that by taxing all flights between UK airports and forcing us onto the train, we'll be saving the environment and the hole in the O-Zone layer will be healed.

The only problem however, is he's talking garbage.

Not about the aircraft CO2 thing, on that he's probably right, but he's wrong on the 'take the train' rubbish.

There's a reason why, in Britain, we don't use trains. It's because they're crowded, late, expensive, unreliable, you need to be a MENSA member to understand the fare structure and they don't work in the autumn when leaves fall on the track.

Planes on the other hand are much more comfortable and in fact, they're cheaper. Don't believe me?

Just as a basic experiment, I've got train and plane fares for a one-way trip from London to Manchester, the sort of trip hundreds if not thousands of business people make on a regular basis. As part of this, I'll need to be in Manchester before 9:00am on March 20th (a date picked completely at random). They say you have to book in advance for the decent train fares, so I'm giving them more than a fare (geddit) chance.

Here's how they each got on:
First let see how the eco-friendly public service train did. National Rail offered me a single ticket from London Euston to Manchester Piccadilly, leaving the capital at 6:20 and arriving in Manchester 2 and a half hours later at 8:50 via Virgin trains for the princely sum of £42.00.
Now for the airlines. There's actually a choice of three airlines, all vying for my business, so that should keep the prices competitive.
Firstly, British Airways, our national carrier. They'll offer to take me from London Gatwick and get me to Manchester by 8:10 for the fee of £39.10. That's already better than the train but I think we can do better.
Bmi are next up. This time you leave Heathrow, and land in Lancashire at 8:15 but for more than £10 less than BA - £29 to be exact.
But we're not done. This route has a new kid on the block, low-cost carrier Jet2. There London Gatwick to Manchester service comes in at an amazing £3.99, but before you get excited, that excludes taxes. That makes the £3.99 fare a £24.99 fare, still the cheapest of the three and more than £17 cheaper than the 'good for the environment, public service, publicly subsidised' train service.

And that's the crux of the problem. We're deciding to fly because, at the end of the day, we save money. The logical solution therefore in such case would be to lower your prices, improve your service and become more competitive would it not?

Not if your a minister. Improving services would cost money whilst lowering fares would hit the shareholders of the various private enterprises that have their fingers in the National Rail pie.
So instead of lowering the cost of rail travel to encourage the fliers and even motorists onto the trains, what you do is create a new form of taxation to deter people from taking to the sky's or the motorway network.
Except that doesn't work either so then you have to resort to making stupid statements like this one and quite quickly, you're back to square one.

The only saving grace is that we haven't elected this idiot, not yet anyway.

Christmas on the Buses

Today sees all of Leeds' buses stay firmly locked away in the garage as drivers at First Leeds take industrial action over pension reforms.

In most cities, when one company goes on strike there would still be some form of bus service, albeit a skeleton one, as other operators pick up the pieces. Not in Leeds though.

In the 1980’s, bus travel in the UK changed. Rather than having a centrally funded public transport system that covered every nook and cranny of the City, local transport authorities in every UK city barring London were then ordered to sell off the contracts of all routes to the highest bidder. Cities like Sheffield and Manchester got lucky; contracts were split between multiple operators in addition to the cities Supertram scheme but in Leeds, First got away with the loot. Only Arriva operate any real competition but only through routes than run through East Leeds en-route to Wakefield.

London was never sold. Public transport in the capital was like the family silver that you do not sell, no matter how garish it is. Today in the ‘big smoke’ you have a fully integrated rail, bus and underground system. You can buy a rail ticket and if the train doesn’t show, you can use that ticket on the bus which is never more than 6 minutes away, regardless of who operated it.

Compare to Leeds. You buy a train ticket and when the train doesn’t show, you’re stuck there until it does. You could try and catch a bus. But that usually doesn’t show either and even if it does, you can’t use your £3 train ticket, you have to buy a £3 bus ticket instead.

Keeping London public also gave the transport boffins in Westminster something to point to when we all claimed public transport went wrong. As far as governments are concerned, if public transport worked in the capital (and it does – brilliantly), then public transport everywhere else must work (and it doesn’t) Privatisation on the bus industry was designed to give us, the travelling public the choice as to who to buy our services from and the idea was that this increased competition would improve services for us all.
And in Leeds we do have a choice, just what Thatcher wanted us to have. We can use First Leeds, or we can walk. So when First drivers don't go to work, we don't go to work.

So today the local radio stations have sent an army of reporters to find bemused commuters stood at bus-stops and have had various vox-pops from the streets of Leeds of people saying how much of a disgrace it is and pointing the finger one way or the other.
Radio Aire are firmly attacking the drivers, but seeing as they have various advertising agreements with First, they were hardly going to blame the operators. BBC Radio Leeds has been a bit more balanced, but it has to be because we pay it to be.

So who is to blame?

The dispute is over a final salary pension scheme. First want rid of it; the drivers want to keep it. First Leeds’ directors, who will no doubt continue to enjoy a final salary pension, insist that because we are all nasty and mean enough to start living longer, then it’s employee’s should start paying for that privilege. The drivers disagree and today they stand outside the various garages waving placards and will do so as well on Saturday 23^rd December and Christmas Eve.

First’s propaganda in the media has venomously attacked it’s employees in a deliberate attempt to turn public anger away from it’s own inabilities and onto the drivers.
It’s persistent mention of an “pay offer above the rate of inflation” is laughable irony. This is a company that makes a huge fanfare about how generous it is when it suits them, but keeps themselves eerily quiet when they also impose “above the rate of inflation” fare increases to supplement 2005’s £115.2m profits.

Reader’s here will know that First are hardly my favourite company in the world and at the risk of sounding subjective, they’re going to get the blame from me. Strike action is almost always the last resort of employee’s, especially at this time of year. Whilst trade unions are no angels, First have evidently dug their heels in too far. For a firm that is often bemoaning the recruitment problems it faces (even after the increase in Eastern European workers), they are hardly endearing themselves to potential employees.
First’s slogan “transforming travel” rings true. They have systematically dismantled and meaningful services and replaced them with packed vehicles running profitable routes as it suits them. The result? We have today’s situation where one operator’s inabilities bring the whole city to a standstill.

Happy travelling people.