It's All My Fault

Apparently.
A few months back I wrote about how the customer is rarely right and even longer ago, I wrote about how rubbish Chip & Pin was.




It's amazing how two things collide sometimes.

Today we arrive at work, 10:00am start for a 11:00am opening. At 10:20 the phone rings. Some dopey cow had left her card in the chip & pin reader yesterday and I was to be treated to the rendition of how it is everybody's fault except hers.

"I left my card in you machine yesterday, it's an absolute disgrace....this has ruined my weekend.....why don't you tell people to take their card out?.....I want some compensation.....I'm not buying things from somewhere with this attitude towards customer service......I'm not the one who's stupid.......blah blah rant rant"

I've said it before, but people's brains stop functioning when they are in a shop. They become mesmerised by the array of shiny things and they lose all train of thought.

So when a shop assistant says to them "Please put your card in the reader and follow the onscreen instructions." and then later says "please remove your card" at the same time an onscreen message says "REMOVE CARD" in block capitals with an audible alarm, what would any sane, normal, intelligent person do?

That's right, you'd leave your card in the reader and then phone up the next day to complain that it's the shop assistant's fault that your weekend was ruined.

Thankfully I leave Uni in June. Then it's the end for me in the world of retail and off on another adventure to encounter a different breed of ignoramus.